Lambeth Mediation Service provides community mediation to neighbours in dispute. Referrals are primarily from Lambeth Housing and Housing Association staff. Our mediators meet separately with both parties and, if both parties agree, will facilitate a face to face meeting to talk through the problems. The main funder of this service is Lambeth Housing.
Before a mediation happens two of our trained volunteers will ‘visit’ you for a private meeting to hear about the problems you are having.
Because of COVID restrictions, at the moment face to face visits are not possible so we are carrying out ‘visits’ by phone, or, if possible, using Zoom.
We will also ‘visit’ your neighbour. These ‘visits’ can be arranged to take place at a time most suitable and convenient to your circumstances.
All conversations and meetings you have with us are private and what you say is not repeated to anyone else. Our mediators will not blame or judge you or your neighbour and they will not take sides. It is up to you, and your neighbour, if you want to try mediation.
Mediation is voluntary, talk to us to find out if you think it could help you. You can decide how far you want to go and you can pull out at any stage.
After you have both been ‘visited’ by LMS, if you and your neighbour both decide you would like to proceed, LMS will organise a mediation meeting…
Because of COVID restrictions, at the moment face to face meetings are not possible so we are carrying out Mediations using Zoom.
This meeting will bring everyone involved together and our mediators will be there to help you to have a constructive conversation. A Mediation is a safe space where you and your neighbour can discuss your issues openly in a non-threatening atmosphere, supported by our trained volunteer mediators.
Our mediators will not blame or judge you or your neighbour, they will not take sides or say that either party is ‘right’ or ‘wrong’.
To make sure the mediation is safe and constructive everyone is asked to agree ‘ground rules’ which include:
If there are different versions of what has happened mediators do not try to decide between them, they are focused on what is going to happen in future so your situation can be improved.
LMS mediators will not tell you how to solve the dispute, they are there to help you reach your own solution, one that meets your joint concerns and interests once you have both listened to and heard each other’s point of view.
The aim is for you and your neighbour to come to an agreement on how your situation can be improved. If possible, the agreement you make is written down, point by point (what each person will and won’t do in future), and how you want to communicate if either feels the other has not kept to the agreement. It is not legally binding but made openly and in good faith. Most people keep to it because it is made by you, for you and to meet your own needs. LMS will not share it with anyone else unless you want us to.
LMS experience is that if both sides agree to meet, they usually reach an agreement – and if they don’t, they haven’t lost anything, and have at least heard the other person’s feelings.
For further information on any of LMS’ work or processes please contact firstname.lastname@example.org or
Phone 0208 678 6046 – Monday – Thursday between 9.30am – 3pm
Outside these hours please feel free to leave a voicemail, we will be happy to return your call.
Lambeth Mediation Service was established in 1990. The organisation is a registered charity 1120238 and a company limited by guarantee 0570671.