Community Mediation

Are you in a dispute with a neighbour?

Our mediators facilitate a face-to-face meeting for you and your neighbour. This flexible and structured process will allow you to discuss your issues openly in a constructive conversation and non-threatening atmosphere, leading to a peaceful agreement and common ground of understanding.

Our community mediation service has helped hundreds of Lambeth residents to communicate their issues in a healthy manner, alleviating difficult symptoms such as anger, hostility and distress.

Pre-Mediation Visits

Before a mediation happens, two of our volunteer mediators will ‘visit’ you for a private meeting. They will separately visit the other party. In a ‘visit’, you will be able to share the problems you are experiencing and your perspective on the situation. 

The visit takes place at a time convenient to you, with flexibility for in-person, phone calls or Zoom.

The Mediation Meeting

After you have both been ‘visited’ by our volunteer mediators, if both parties agree to proceed, our staff will organise and facilitate a mediation meeting. No information shared in the ‘visit’ will be repeated in the mediation, it is up to you what you would like to share in the conversation.

Our mediators will not blame or judge either party, they will not take sides or say what is ‘right’ and ‘wrong’. If there are different versions of what happened, mediators do not decide between them. They are focused on what can happen in the future so that the situation can be improved.

Safety and Conduct

To ensure that the mediation is safe, non-threatening and constructive, all participants are asked to agree to a respectful code of conduct. This includes:

  • Only one person speaking at a time
  • No interrupting each other
  • Showing respect for everyone present
  • Not using language which may cause offence

Our volunteer mediators will not tell you how to solve the dispute, they are there to help you reach your own solution. This will meet your joint concerns and interests once you have listened to each other’s point of view.

The Aim of Mediation

The aim is for both parties to come to an agreement on how the situation can be improved. If possible, the agreement you make will be written down point by point, as well as communication methods if either feels the other has not kept to the agreement. This is not legally binding but made openly and in good faith. Most participants keep to it because it is made by you, for you and to meet your own needs. This agreement will not be shared with anyone else unless you want it to (such as Housing Staff).

In past experiences of this service, if both parties agree to meet, they usually reach an agreement. If they don’t, they haven’t lost anything and have at least heard one another’s feelings and perspectives.


Our Promise To You


All conversations and meetings you have with us are private. What you say is not repeated to other mediation participants or anyone else.


Our mediators will not blame or judge the participants of a mediation. They will not take sides or decide what is right and wrong.


It is up to you if you want to try mediation. You decide how far you want to go in the process and you can change your mind at any stage.


Our volunteer mediators and staff are here to help guide you through the process. They do not focus on what has happened, but how your situation can improve in the future.


The mediation meeting is a safe space for parties to discuss issues openly in a non-threatening and constructive conversation. All participants follow a respectful code of conduct.


We organise Zoom or in-person meetings at a time most convenient to you and can offer additional digital and accessibility support.

What is Mediation?

Mediation is a flexible, structured and confidential process used to settle a dispute between two or more people. Mediators act as a third party to help to resolve the conflict, using specialised negotiation and communication techniques to facilitate a peaceful agreement between the participants. Our community mediation and conflict surgery services have helped hundreds of Lambeth residents to communicate their issues in a healthy manner, alleviating difficult symptoms such as anger, hostility and emotional distress.

What support can I access during the process?

Our staff and volunteers are here to provide advice, information and encouragement during the mediation process. They can help you decide whether mediation is suitable for you and your situation.

We organise all meetings and conversations according to your schedule and availability. This can be in the daytime or evening, weekdays or weekends.

We facilitate our mediations and surgeries via Zoom but can be accommodating for in-person meetings if needed. We can signpost resources and provide training calls for digital accessibility so that you are equipped for any meetings we have.

Mediation is voluntary, meaning you are not obliged to participate. During all meetings, we operate via a respectful code of conduct so that it is a safe space for you to share your feelings openly in a constructive conversation.

Who will be at the Mediation?

The mediation meeting will be attended by both participants within the dispute and two mediators. The mediators will guide you through the conversation with impartiality and confidentiality. They will not take sides, decide what is right and wrong, or judge and blame the participants. They will not share any information that you have previously discussed with LMS staff and volunteers, it is up to you to decide what you would like to say in the meeting.

Who will be at the Conflict Surgery?

A conflict surgery is attended by one of our volunteer mediators and yourself. It is a confidential one-on-one conversation for us to advise you on how you could approach your problem. You can choose to attend either a Conflict Surgery, Mediation, or both.

How will mediation help my future?

Our volunteer mediators do not judge what has happened in the past in your situation, but focus on how it can improve in the future. Each mediation meeting aims to end in a non-contractual agreement between the two participants. This is not enforced or legally binding, but aims for you to leave the mediation with some peaceful common ground.

Get In Touch

Do you have an issue that could benefit from a mediation? Would you like to volunteer with us?

Call 020 8678 6046 Mondays, Tuesdays, Wednesdays and Fridays between 10am – 4pm or email

We will respond to your request as soon as we can.

Follow us on Twitter @LambethMediate

Lambeth Mediation Service is a registered charity no. 1120238 and company no. 05706715

Registered office at 25A Wincott Street, Kennington London SE11 4NT